Privacy Policy

Last Updated: November 2025

1. Information We Collect

1.1 Personal Information

We collect information you provide when using our services: name and contact information, vehicle details and VIN, payment information, and service history.

1.2 Automatically Collected Information

IP address and browser type, usage data and analytics, cookie information.

1.3 Location Information

We may collect location data for emergency roadside assistance, service area verification, and route optimization.

2. How We Use Your Information

2.1 Service Delivery

Schedule appointments, process payments, provide emergency services, maintain service records.

2.2 Communication

Service reminders, special offers and promotions, important updates, customer support.

2.3 Business Operations

Improve our services, analyze usage patterns, prevent fraud, comply with legal obligations.

3. Information Sharing

3.1 Third-Party Service Providers

We share information with payment processors, parts suppliers, insurance companies (with your consent), and analytics providers.

3.2 Legal Requirements

We may disclose information when required by law, protecting our rights, preventing fraud, or ensuring safety.

3.3 Business Transfers

Information may be transferred in the event of a merger, acquisition, or sale of assets.

4. Data Security

4.1 Security Measures

Encrypted data transmission, secure payment processing, access controls, regular security audits.

4.2 Data Retention

Active customers: duration of relationship. Service records: 7 years. Payment records: as required by law.

5. Your Rights

5.1 Access and Control

Access your personal information, correct inaccurate data, request data deletion, opt-out of marketing.

5.2 Communication Preferences

Unsubscribe from emails, opt-out of SMS messages, adjust notification settings.

6. Cookies and Tracking

We use cookies for website functionality, user preferences, analytics, and marketing. You can manage cookies through browser settings.

7. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

9. California Privacy Rights

California residents have additional rights under CCPA: right to know what information is collected, right to delete personal information, right to opt-out of sale (we do not sell data).

10. International Users

Our services are based in the United States. By using our services, you consent to data transfer to the US.

11. Changes to Privacy Policy

We may update this policy periodically. We will notify you of significant changes via email, website notice, or service communication.

12. Contact Us

For privacy concerns or requests:

Response Time: We respond to privacy requests within 30 days.